Ira Winkler > Quotes

“If you get nothing else out of this book, we hope that we get the message across that your users are only part of the overall system. If a user “initiates a loss,” the system as a whole has failed, not the user.”
― Ira Winkler, You CAN Stop Stupid: Stopping Losses from Accidental and Malicious Actions

“Before you are too quick to blame the user, don't forget that behind every “stupid” user is frequently an even more “stupid” loss reduction professional. After all, the professional (with the support of the organization's management team) is often responsible for establishing, managing, and following up on awareness efforts and loss mitigation programs. You must consider how much culpability you have if your users are initiating loss.”
― Ira Winkler, You CAN Stop Stupid: Stopping Losses from Accidental and Malicious Actions

“When we design awareness programs, we begin with a thorough assessment of the organization and its culture. Awareness programs must work within the overall culture to change the loss reduction culture. To do this, you have to understand how the organization generally behaves and how you want it to behave so you can determine what you need to improve.”
― Ira Winkler, You CAN Stop Stupid: Stopping Losses from Accidental and Malicious Actions