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“The best organizations and the ones that survive economic tsunamis are those with emphatic cultures and managers who are able to step outside themselves and walk in someone else's shoes.”
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“A tiger might attack them while they slept, but no one ever got sick for lack of fresh air.”
― Wired to Care: How Companies Prosper When They Create Widespread Empathy
― Wired to Care: How Companies Prosper When They Create Widespread Empathy
“When producers can see the impact that their business decisions have on their customers, they instinctively change their behavior to generate more positive effects.”
― Wired to Care: How Companies Prosper When They Create Widespread Empathy
― Wired to Care: How Companies Prosper When They Create Widespread Empathy
“Don’t worry about losing your job! There’s plenty of nice stuff in the garbage that you can have for free!”
― Wired to Care: How Companies Prosper When They Create Widespread Empathy
― Wired to Care: How Companies Prosper When They Create Widespread Empathy
