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“Some teams burn up work time discussing the uncivil behaviors. Others spend work time strategizing about how to help the target or protect themselves should further incidents occur. These efforts sap time, energy, and creative zest from the team.”
― The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
― The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
