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“It can help to remember that when people are stressed, they are like an overinflated balloon. Because the balloon is so close to popping, you want to make sure you don't pump more air by doing things like playing devil's advocate, offering premature solutions, or correcting them. Instead, you want to help them deinflate the balloon. You can do this by gently allowing them to vent out the air, empathizing, and staying calm, safe, and present with them.”
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“The more you resist hearing how you have harmed someone or let them down, the more you are going to have to hear about it. People do not resolve their feelings easily in the face of resistance.”
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