Robin Lewis > Quotes

“in retailing’s past provides an adequate prologue for the transformation businesses must now go through. And transform they must, or they will be no more.”
― Robin Lewis, The New Rules of Retail: Competing in the World's Toughest Marketplace

“Today, as we observe the evolutionary (as opposed to revolutionary) transformation of Macy’s and its Bloomingdale’s division, as well as Nordstrom and a few other traditional department-store models in this book, we believe that these retail brands are actually achieving much of what Johnson had envisioned—but in a more methodical, strategically sensible way.”
― Robin Lewis, The New Rules of Retail: Competing in the World's Toughest Marketplace

“Scarcely a year after his Steve Jobs–like big-stage launch presentation, after JCPenney’s sales had shrunk by more than $5 billion and earnings had plunged by almost $1 billion, Johnson was gone.”
― Robin Lewis, The New Rules of Retail: Competing in the World's Toughest Marketplace