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“I always tell my clients that they can learn a lot by watching and analyzing other companies that are in crisis, especially competitors. (As that great philosopher Yogi Berra once said, “You can observe a lot by just watching.”) For one thing, if a company in your industry group suffers a crisis, could you be next? Figure it out and govern yourself accordingly.”
― Crisis Communications: The Definitive Guide to Managing the Message
― Crisis Communications: The Definitive Guide to Managing the Message
“when there is a difference between perception and reality, perception always wins. Behind”
― Crisis Communications: The Definitive Guide to Managing the Message
― Crisis Communications: The Definitive Guide to Managing the Message
