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“give a reason for people to believe in what you stand for.”
― Lead Your Boss: The Subtle Art of Managing Up
― Lead Your Boss: The Subtle Art of Managing Up
“A vulnerable leader facilitates the bonds of trust by making herself approachable, likeable, and respectable.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“Patience prepares the mind for the opportunity.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“Leadership presence is the reflection of the leader's inner self. It should be the real deal. Presence, however, is not simply a sense of being; it is a determination of action. Leadership presence, as I wrote in 12 Steps to Power Presence, is a form of “earned authority.” Authority comes from the title of a leader, but it is earned by example.”
― The Leader's Guide to Speaking with Presence: How to Project Confidence, Conviction, and Authority
― The Leader's Guide to Speaking with Presence: How to Project Confidence, Conviction, and Authority
“Keeping the notion of dignity front and center creates a workplace where people want to be.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“Leading in crisis requires an ability to remain composed, focused, and engaged when tensions rise.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“Hope is foundational to our ability to look beyond our present circumstances.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“Humility is a reflection of vulnerability; it is the self giving itself permission to say, “I don't know everything.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“A leader who delivers the truth and does so calmly and confidently gives people a reason to believe that the right people are in charge and will do what they can to improve the situation.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“A leader's job is to bring people together for a common purpose, so credibility is critical. That will only come when people trust their leader and want to follow his or her lead. Communication opens the door to understanding what the leader is and what he or she stands for.”
― The Leader's Guide to Speaking with Presence: How to Project Confidence, Conviction, and Authority
― The Leader's Guide to Speaking with Presence: How to Project Confidence, Conviction, and Authority
“Research indicates that employees around the world have expectations for professional development. Ultimate responsibility for career development rests with the employee. It is up to him or her to take advantage of the opportunities offered.”
― The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation
― The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation
“While authenticity is the “real you,” vulnerability is that “you” naked—that is, who you are without artifice.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“Adopt different perspectives. Take advantage of the diversity represented in today’s management landscape. An India-trained engineer may not view a problem the way one raised in Iowa will. Both may have the same problem-solving tool kit, but their different experiences provide valuable insights.”
― The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation
― The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation
“When a leader demonstrates vulnerability, she enables three things to occur: approachability, likeability, and respectability.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“When it comes to dealing with change and crisis, grace becomes evident in how we treat one another.”
― Grace Under Pressure: Leading Through Change and Crisis
― Grace Under Pressure: Leading Through Change and Crisis
“Communication opens the door to authenticity. A leader's presence affirms that what the leader says is an indication of what he or she believes. And when we sense that the leader means well, we will lend the leader our ears and will be inclined to follow his or her leadership.”
― The Leader's Guide to Speaking with Presence: How to Project Confidence, Conviction, and Authority
― The Leader's Guide to Speaking with Presence: How to Project Confidence, Conviction, and Authority
“Think About… How you might get more in tune with yourself. Spend at least a few minutes every day reflecting on how the day went. What went well and what would you like to have done better? Be mindful of feedback and make a point of thanking people who offer it.”
― The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation
― The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation
“Lead from the front. Go to where you can do the most good. From the moment the Towers were struck, Giuliani was front and center, helping to coordinate, command, and commandeer state and federal assistance. Be seen as the leader. Get out of the bunker. Let people know what you are doing. In the wake of September 11, Giuliani was everywhere; he used his public persona to console, grieve with, and inspire his ravaged city. Elevate the status of sacrifice. Give meaning to the sacrifice of others. Giuliani repeatedly cited the heroism of the New York City firefighters who, as the Towers were crumbling, went in as others were coming out. Show the human side. Do not be afraid to show emotion. We witnessed Giuliani shedding”
― Great Communication Secrets of Great Leaders
― Great Communication Secrets of Great Leaders






