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“The angry customers must be calmed and controlled while the lethargic employees must be energized.”
― Susan Benjamin, Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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Books by Susan Benjamin

Sweet as Sin: The Unwrapped Story of How Candy Became America's Favorite Pleasure Sweet as Sin
94 ratings
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Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series) Perfect Phrases for Dealing with Difficult Situations at Work
55 ratings
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