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“If the product doesn’t add value to the way in which the user currently performs tasks or needs to learn to perform tasks, then the user will have no use for the product.”
― Carol Barnum, Usability Testing Essentials: Ready, Set...Test
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“The best-known definition of usability is the one from ISO, the International Organization for Standardization (9241-11): “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.”
― Carol Barnum, Usability Testing Essentials: Ready, Set...Test
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“The mantra of usability testing is, “We are testing the product, not you.”
― Carol Barnum, Usability Testing Essentials: Ready, Set...Test
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Books by Carol Barnum

Usability Testing Essentials: Ready, Set...Test! Usability Testing Essentials
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