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“In other words, when a person is accountable to monitor an effort or activity—and record and report the results—it is more likely to actually happen.”
― Carson Block, Managing Library Technology: A LITA Guide
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“return” for most of us will be in terms of greater efficiencies, higher levels of customer service, or getting more performance-per-dollar invested using one approach versus another.”
― Carson Block, Managing Library Technology: A LITA Guide
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Books by Carson Block

LTR 57(8): Using the Toward Gigabit Libraries Toolkit (Library Technology Reports, 57) LTR 57(8)
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