Theodore Kinni > Quotes

“In this volatile business of ours, we can ill afford to rest on our laurels, even to pause in retrospect. Times and conditions change so rapidly that we must keep our aim constantly focused on the future. —Walt Disney”
― Theodore Kinni, Be Our Guest: Perfecting the Art of Customer Service

“From our earliest days, education has been a hallmark of our company. It was Walt himself who said, “We have always tried to be guided by the basic idea that, in the discovery of knowledge, there is great entertainment—as, conversely, in all good entertainment, there is always some grain of wisdom, humanity, or enlightenment to be gained.”
― Theodore Kinni, Be Our Guest: Perfecting the Art of Customer Service