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“The challenge to shifting perspective can be broken down into two general categories. The first relates to passive ignorance—people are not aware that they even have a perspective and that others might see things differently. The second relates to active indifference or resistance—we don't care that the other side may see things differently; we only want to see things our own way.”
― I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps
― I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps
