Cash Nickerson > Quotes

“You may be sitting in that meeting thinking you’re hearing the speaker but you’re doing a lot more than physically “hearing.”
― Cash Nickerson, The Samurai Listener

“You Don't Get it." This is more common in tech circles. When I was in the Bay Area in the 90's there were two kinds of people, if you listened to the nomenclature of the day. "They don't get it"meant they didn't understand, for example, that revenue didn't matter. Instead, say, "Hey, I did a bad job explaining my point, let me try again." Telling someone they don't get it is immediately combative.”
― Cash Nickerson, Getting to Next: Lessons to Help Take Your Career to the Next Level

“Relax" or "Calm Down." When conversations get heated and we are listening to someone rant or speak heatedly, we may be tempted to say "relax" or "calm down." This never works and tends to amplify the emotions of the situation. Because what the speaker hears is that you are criticizing them for being overly emotional. So instead say nothing and let them run their course. If you have or want to say anything, say, "I understand.”
― Cash Nickerson

“Focusing too much exposes you to vulnerability in another direction.”
― Cash Nickerson, The Samurai Listener

“Great listeners, like those who are skilled at many tasks, do not wing it. They have pre-listening routines they have developed over time.”
― Cash Nickerson, The Samurai Listener

“I learned that if you aren’t communicating with an extrovert, you aren’t listening and if you aren’t communicating well with an introvert you aren’t asking. In other words, the process of listening to an introvert includes asking!”
― Cash Nickerson, The Samurai Listener

“Handling someone under emotional stress is something that takes understanding and practice. There is a right way of handling someone under stress.”
― Cash Nickerson, The Samurai Listener

“Everyone is unique and the more you can get to understand and know them, the better your exchanges of information will be.”
― Cash Nickerson, The Samurai Listener

“Getting the big picture will lead you to be less narrow-minded.”
― Cash Nickerson, The Samurai Listener

“The give and take of a great conversation requires fairness. If someone feels unfairly treated, you will have a very hard time getting through to him or her on any issue.”
― Cash Nickerson, The Samurai Listener