Dawn Metcalfe > Quotes

“We asked people why they didn’t speak up when they saw bad behaviour. They told us they were afraid of retribution, or causing offence and didn’t know how to speak up.”
― Dawn Metcalfe, The HardTalk Handbook: The definitive guide to having the difficult conversations that make a difference

“If you aspire to have any leadership abilities at all, you have to be able to hold people accountable, and not just when they report directly to you.”
― Dawn Metcalfe, The HardTalk Handbook: The definitive guide to having the difficult conversations that make a difference

“HardTalk is, by its very nature, likely to make us feel less than comfortable as we move out of the zone where we pretend all is well, putting up with the world as it is, (while continuing to inwardly complain and waste energy), towards a zone where we take responsibility for our choices.”
― Dawn Metcalfe, The HardTalk Handbook: The definitive guide to having the difficult conversations that make a difference

“Emotions are inevitable. The more you pretend otherwise, the more you’re at their mercy. We must learn how to control our emotions, so we can manage our behaviour in HardTalk scenarios.”
― Dawn Metcalfe, The HardTalk Handbook: The definitive guide to having the difficult conversations that make a difference