Donald K. Smith > Quotes

“Effective communication is not possible unless there’s understanding of the mental model held by the person to whom you’re communicating. This is fundamental in communication. The only way to understand the mental models of the people is to be involved with the people.”
― Donald K. Smith, Make Haste Slowly! Growing Effective Intercultural Communication

“the ability to accept uncertainty is directly related to the ability to live successfully in another culture. People who cannot accept uncertainty will rarely be successful cross-cultural workers, since the ability to live with uncertainty is necessary for cultural adaptation.”
― Donald K. Smith, Make Haste Slowly! Growing Effective Intercultural Communication

“Urbanization almost always means the breakdown of a consensus society. It’s economically impossible to operate in a traditional fashion within an urban setting.”
― Donald K. Smith, Make Haste Slowly! Growing Effective Intercultural Communication