Mary Hartley > Quotes

“Problems need to be understood before they can be solved, instructions need to be taken in before they can be followed, ideas need to be shared and absorbed before they can be evaluated.”
― Mary Hartley, The Power of Listening

“Listening is the highest form of courtesy.’ When you show interest, understanding and response to someone, you are giving that person a rare and valuable gift.”
― Mary Hartley, The Power of Listening

“Problems need to be understood before they can be solved, instructions need to be taken in before they can be followed, ideas need to be shared and absorbed before they can be evaluated. Ask people what the main causes of difficulties in personal relationships are, and one of the issues that comes up time and time again is lack of listening. Relationships are built, maintained and nurtured by people listening to each other and, conversely, problems develop when we feel that we are not being listened to. When we are not heard, we feel hurt, deflated, let down. Our self-esteem is damaged. If someone does not attend to us and listen to what we are saying, what comes across to us is that we are being discounted, dismissed, rejected. Being listened to fosters our sense of self-worth and lets us know that our thoughts, feelings and ideas are valued. It means that we are taken seriously.”
― Mary Hartley, The Power of Listening

“Tener derechos no quiere decir reclamarlos en forma vigorosa y a gritos en todos los casos. Lo que sí significa es que tienes una base de seguridad que te permite tomar buenas decisiones sobre cómo comportarte.”
― Mary Hartley, Las mujeres inteligentes siempre consiguen lo que quieren: 10 secretos para hablar, convencer y alcanzar tus metas