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“I believe that the measure of my soul is my capacity to love imperfect people.”
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“You are a product of your environment. So choose the environment that will best develop you toward your objective. Analyze your life in terms of its environment. Are the things around you helping you toward success—or are they holding you back? —Clement Stone”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“It is not enough to do your best; you must know what to do, and THEN do your best. —W. Edwards Deming”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“I have become more aware of (1) how true emotions can feel during crucial moments, and (2) how false they really are.”
― Crucial Conversations: Tools for Talking When Stakes are High
― Crucial Conversations: Tools for Talking When Stakes are High
“people who climb to the top of just about any field eclipse their peers through something as basic as deliberate practice.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“You can talk about results all you want, but they remain nothing more than ideas until you decide exactly how you’re going to measure them.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“You can measure the health of relationships, teams, and organizations by measuring the lag time between when problems are identified and when they are resolved.”
― Crucial Conversations: Tools for Talking When Stakes are High
― Crucial Conversations: Tools for Talking When Stakes are High
“So, start every change project with a clear and compelling statement of the goal you’re trying to achieve. Measure your progress. Don’t leave it to intuition or hunches. Measure your measures by the behavior they influence. And finally, measure the right thing, and measure it frequently.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“With simple tasks such as typing, driving, or playing golf and tennis, we reach our highest level of proficiency after about 50 hours of practice; then our performance skills become automated. We’re able to execute them smoothly and with minimal effort, but further development stops. We assume we’ve reached our highest performance level, and we don’t think to learn new and better methods.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“change.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“They discover that they are the only sure source of their own sense of safety and worth. That discovery is liberating. They stop blaming the world for how they feel and become responsible for their own serenity... Think of your pen as the power to define your worth. When you hold your pen, you get to author the terms.”
― Crucial Conversations: Tools for Talking When Stakes Are High
― Crucial Conversations: Tools for Talking When Stakes Are High
“These moments are truly crucial, and a little bit of change can lead to an enormous amount of progress.”
― Crucial Conversations: Tools for Talking When Stakes Are High, Library Edition
― Crucial Conversations: Tools for Talking When Stakes Are High, Library Edition
“If we cannot say no, then saying yes has no meaning.”
― Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change
― Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change
“most professionals progress until they reach an “acceptable” level, and then they plateau. Software engineers, for instance, usually stop progressing somewhere around five years after entering the workforce. Beyond this level of mediocrity, further improvements are not correlated to years of work in the field.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“I haven’t got the slightest idea how to change people, but still I keep a long list of prospective candidates just in case I should ever figure it out. —David Sedaris”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“look vigilantly for one or two actions that create a cascade of change.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change
“Not everyone forgets to take measures and to do so frequently, but people still fail to create measures that generate the right kind of influence. They do so by measuring the wrong variable.”
― Influencer: The New Science of Leading Change
― Influencer: The New Science of Leading Change




