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“To ensure customers are being delighted, the bank uses data instrumentation to measure, monitor, and control processes by providing real-time knowledge of customers’ journeys.”
― Robin Speculand, World's Best Bank: A Strategic Guide to Digital Transformation
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Books by Robin Speculand

World's Best Bank: A Strategic Guide to Digital Transformation (Execution Box Set) World's Best Bank
40 ratings
Beyond Strategy: The Leader's Role in Successful Implementation Beyond Strategy
12 ratings
Implement: Doing it Right in a Digital World Implement
9 ratings
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