Robert Livingston

“People are unlikely to take steps toward solving a problem if they don't believe that it concerns them. But assuming there is knowledge of the Condition as well as sufficient Concern, the next question becomes: What do I do to fix it? This is the sage that most individuals and leaders want to jump to *first*, rather than last - - which would be a mistake. It is akin to a doctor prescribing medicine for symptoms (e.g. headache) without performing an examination to better understand the patients' underlying condition and whether the patient will comply with prescribed regimen. If the headache is caused by severe dehydration, for example, and the patient is given ibuprofen to get rid of the headache without any plan for rehydration, then the headache will recur - - not to mention the likelihood of more serious medical problems. In many ways, Strategy is the "easiest" of the five stages.”
― Robert Livingston, The Conversation: How Talking Honestly About Racism Can Transform Individuals and Organizations