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Tony Johnson

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February 2015

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No philosophy of customer service would be complete without discussing the basics of what makes up great service. It is up to us as Leaders to be sure that our teams understand this at its most basic level, how to deliver on these principles, and have a grasp of why they are so important.

In this seven part series on the Canons of Great Service, I will be expanding on the tenants of great service o Read more of this blog post »

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Published on March 24, 2015 06:20 • Tags: customer-service, customer-service-articles, customer-service-books, customer-service-leadership, customer-service-training, recipeforservice, tony-johnson

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Tony Johnson’s books

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	Recipe for Service: How to Inspire and Deliver Great Customer Service it was amazing 5.00 avg rating — 1 rating — published 2015 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Island of the Dead 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Too Short Stories of Angels 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars