Heather Lefevre

“IDEO’s Tom Kelley briefly mentions the practice of searching the fringes of consumer behavior in his book The Art of Innovation: Just as we often can’t predict a product’s success, companies can’t always divine what feature or use will catch the public’s imagination. For that reason, companies need to be in touch with what “quirky” uses consumers have thought up for their products, and be ready to restructure their marketing accordingly.”
― Heather Lefevre, Brain Surfing: The Top Marketing Strategy Minds in the World