Robert C. Pozen

“Although most people believe they are ethical, few have actually written down their own code of ethics. Don’t rely solely on the mission statement or compliance manual supplied by your firm. Instead, identify three or four main principles that will guide your personal behavior over your professional career—and write them down. For each principle, think about why you believe it is important. Then think about a situation in which you would find it difficult to abide by that principle, and consider how you would address the challenge.”
― Robert C. Pozen, Extreme Productivity: Boost Your Results, Reduce Your Hours

“Once the Q&A session begins, you should abide by the following ground rules: • When someone asks a question, make sure it is heard by everyone. Repeat the question if necessary. • To encourage more questions from the audience, respond to initial volunteers by saying, “That is an excellent question.” • Don’t let one person dominate the Q&A session; if no one else volunteers, call on one of your “planted” questioners. • Don’t let anyone give a speech instead of posing a question; if someone starts down that road, ask him or her politely to get to a question. • If you are asked an unexpectedly tough question, repeat the question to give yourself time to think of a good answer. • Give a thoughtful answer to each question, but don’t go on too long. An in-depth answer might be of interest only to the person who asked.”
― Robert C. Pozen, Extreme Productivity: Boost Your Results, Reduce Your Hours