Robert Jackall
Born
in The United States
November 27, 1939
Website
Genre
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Moral Mazes: The World of Corporate Managers
15 editions
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published
1988
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Wild Cowboys: Urban Marauders & the Forces of Order
5 editions
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published
1997
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Street Stories: The World of Police Detectives
8 editions
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published
2005
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Image Makers: Advertising, Public Relations, and the Ethos of Advocacy
by
3 editions
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published
2000
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Propaganda
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published
1994
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Propaganda (Main Trends of the Modern World, 8)
3 editions
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published
1994
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Worker Cooperatives in America
5 editions
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published
1984
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Workers in a labyrinth: Jobs and survival in a bank bureaucracy
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published
1978
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From Joseph Bensman: Essays on Modern Society
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published
2015
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Wild Cowboys, Urban Marauders and the Forces of Order
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“Younger managers learn quickly that, whatever the public protestations to the contrary, bosses generally want pliable and agreeable subordinates, especially during periods of crisis. Clique leaders want dependable, loyal allies. Thos who regularly raise objections to what a boss or a clique leader really desires run the risk of being considered problems themselves and of being labeled "outspoken," or "nonconstructive," or "doomsayers," "naysayers," or "crepehangers.”
― Moral Mazes: The World of Corporate Managers
― Moral Mazes: The World of Corporate Managers
“The most feared situation is to end up inadvertently in the wrong place at the wrong time and get blamed. Yet this is exactly what happens in a structure that systematically diffuses responsibility. It is because managers fear blame-time that they diffuse responsibility; however such a diffusion inevitably means that someone, somewhere is going to become a scapegoat when things go wrong.”
― Moral Mazes: The World of Corporate Managers
― Moral Mazes: The World of Corporate Managers
“In this world, a subordinate owes fealty principally to his immediate boss. This means that a subordinate must not overcommit his boss, lest his boss “get on the hook” for promises that cannot be kept. He must keep his boss from making mistakes, particularly public ones; he must keep his boss informed, lest his boss get “blindsided.” If one has a mistake-prone boss, there is, of course, always the temptation to let him make a fool of himself, but the wise subordinate knows that this carries two dangers—he himself may get done in by his boss’s errors, and, perhaps more important, other managers will view with the gravest sus- picion a subordinate who withholds crucial information from his boss even if they think the boss is a nincompoop. A subordinate must also not circumvent his boss nor ever give the appearance of doing so. He must never contradict his boss’s judgment in public. To violate the last admonition is thought to constitute a kind of death wish in business, and one who does so should practice what one executive calls “flexibility drills,” an exercise “where you put your head between your legs and kiss your ass good-bye.” The subordinate must extend to the boss a certain ritual deference. For instance, he must follow the boss’s lead in conversation, must not speak out of turn at meetings, must laugh at his boss’s jokes while not making jokes of his own that upstage his boss, must not rib the boss for his foibles. The shrewd subordinate learns to efface himself, so that his boss’s face might shine more clearly.”
― Moral Mazes: The World of Corporate Managers
― Moral Mazes: The World of Corporate Managers
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