Barbara Kitchenham

“Quality is the complex concept. Because it means different things to different people, it is highly context-dependent. Just as there is no one automobile to satisfy everyone's needs, so too there is no universal definition of quality. Thus, there can be no single simple measure of social equality acceptable to everyone. To assess or improve software quality in your organization, you must define the aspects of quality in which you are interested, then decide how you are going to measure them. by defining quality in a measurable way, you make it easier for other people to understand your viewpoint and relate your notions to their own. Ultimately, your notion of quality must be related to your business goals. Only you can determine if good software is good business.”
― Barbara Kitchenham