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Christopher Gales
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The Product is Docs: Writing technical documentation in a product development group
by
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published
2017
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5 editions
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“A well-written scenario keeps this motivation in mind and identifies product features in the context of how they solve the problem posed in the scenario.”
― The Product is Docs: Writing technical documentation in a product development group
― The Product is Docs: Writing technical documentation in a product development group
“In other words, measurement isn’t about precise counting, and measurement has to support a business decision.”
― The Product is Docs: Writing technical documentation in a product development group
― The Product is Docs: Writing technical documentation in a product development group
“Unfortunately, support case deflection is a surprisingly difficult metric to capture because it involves measuring an absence of action.”
― The Product is Docs: Writing technical documentation in a product development group
― The Product is Docs: Writing technical documentation in a product development group
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