Paul Etchison

“Apologizing does not make you weak. It makes you real and relatable, and expresses that you value the people on your team.”
― Paul Etchison, Dental Practice Hero II the Sequel: How a 3 Day Work Week Can Give You the Life You Want

“the most fundamental and important truths at the heart of extreme ownership: There are no bad teams, only bad leaders.” It’s time to look at the man (or the woman) in the mirror. He goes on to say: “In any team, in any organization, all responsibility for success and failure rests with the leader. The leader must own everything in his or her world. There is no one else to blame. The leader must acknowledge mistakes and admit failure, take ownership of them, and develop a plan to win.” For example, if you are overbooking, it’s not the fault of your front office team. It’s your fault by not being clear on how you want to be scheduled, not giving the team the training they need, or in the worst case, having the wrong people performing the task. When we begin to look at all the shortcomings in our practices as problems that we have created as leaders, we can then move forward to solve those problems. However, when we don’t accept responsibility and become the victim, we become powerless.”
― Paul Etchison, Dental Practice Hero: From Ordinary Practice to Extraordinary Experience