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Jennifer L. Clinehens

Goodreads Author

Born

The United States

Genre

Nonfiction

Member Since

April 2020

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Jennifer Clinehens is currently Head of Experience at a major global experience agency and holds a Master's degree in Brand Management as well as an MBA from Emory University's Goizueta School.

Ms. Clinehens has client-side and consulting experience working for brands like AT&T, McDonald's, Adidas, and more, she's helped shape customer experiences across the globe.

A recognized authority in marketing and customer experience, she is the author of "Choice Hacking: How to use psychology and behavioral science to create an experience that sings" and "CX That Sings: An introduction to customer journey mapping". ...more

28 posts
Jennifer L. Clinehens's Blog

Podcast Episode 101: The Choice Overload Effect

Check out the new Choice Hacking podcast

I’m so excited to introduce the Choice Hacking podcast, a weekly show dedicated to exploring the ways behavioral science and psychology intersect with experience design, marketing, startups, and more.

We’re just getting started, but if you enjoy it, please consider subscribing and leaving a rating or review. Thanks!

Listen and subscribe: Apple, Spotify Read more of this blog post »

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Published on October 19, 2020 10:53

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Jennifer L. Clinehens’s books

Average rating: 4.18 · 68 ratings · 9 reviews · 6 distinct works • Similar authors

	Choice Hacking: How to use psychology and behavioral science to create an experience that sings 4.12 avg rating — 52 ratings — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	CX That Sings: An Introduction to Customer Journey Mapping 4.33 avg rating — 15 ratings — published 2018 — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	CX That Sings: An introduction to Customer Journey Mapping 4.33 avg rating — 6 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Behavioral Science in Action: Walmart 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Behavioral Science in Action: IKEA 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	CX That Sings: An introduction to Customer Journey Mapping for Marketers 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars