Gregory M. Horine

“The master principles of expectations management are the following: Get buy-in Take care of business Communicate the big picture Listen and be alert Take the stakeholders’ perspective Never assume”
― Gregory M. Horine, Project Management Absolute Beginner's Guide

“Five Cs of communication—Keep the five Cs in mind when composing or delivering any project communication: Clear—State the subject; stay on subject; hold the receiver’s hand through the message; use appropriate terms. Concise—Get to the point; limit scope of the message. Courteous—Be polite; watch your tone. Consistent—Use appropriate tone, medium for intended message; all message elements should support intended meaning. Compelling—Give them a reason to pay attention.”
― Gregory M. Horine, Project Management Absolute Beginner's Guide