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“The master principles of expectations management are the following: Get buy-in Take care of business Communicate the big picture Listen and be alert Take the stakeholders’ perspective Never assume”
― Project Management Absolute Beginner's Guide
― Project Management Absolute Beginner's Guide
“Five Cs of communication—Keep the five Cs in mind when composing or delivering any project communication: Clear—State the subject; stay on subject; hold the receiver’s hand through the message; use appropriate terms. Concise—Get to the point; limit scope of the message. Courteous—Be polite; watch your tone. Consistent—Use appropriate tone, medium for intended message; all message elements should support intended meaning. Compelling—Give them a reason to pay attention.”
― Project Management Absolute Beginner's Guide
― Project Management Absolute Beginner's Guide
“The operational work is the ongoing, repetitive set of activities that sustain the organization.”
― Project Management Absolute Beginner's Guide
― Project Management Absolute Beginner's Guide
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