Robert M. Arnold

“Research shows that communication is central to the effective work of a clinician. Good communication improves a patient’s adjustment to illness, lessens pain and physical symptoms, increases adherence to treatment, and results in higher satisfaction with care. Poor communication skills are associated with increased use of ineffectual treatments, lower adherence to therapy, and higher rates of conflict.”
― Robert M. Arnold, Navigating Communication with Seriously Ill Patients: Balancing Honesty with Empathy and Hope