Susan J. Hoekstra
|
The Service Journey: Developing and Implementing a Service Strategy That Works for You, Your Business, Department, or Organization
—
published
2009
—
2 editions
|
|
* Note: these are all the books on Goodreads for this author. To add more, click here.
Is this you? Let us know. If not, help out and invite Susan to Goodreads.




