Gardiner Harris

“Nothing better encapsulates the more-than-140-year history of Johnson & Johnson than having its leader be rewarded and publicly celebrated for actions that in reality helped to foster or worsen the country’s worst public health crises. Few companies in American history have had a wider gap between their public reputation and their actual conduct than J & J—a gulf it bridged with enormous advertising budgets, ingenious public relations campaigns, and massive piles of money.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson

“Social normalization of deviance means that people within the organization become so much accustomed to a deviant behavior that they don’t consider it as deviant, despite the fact that they far exceed their own rules for elementary safety,” Vaughan said in an interview. “But it is a complex process with some kind of organizational acceptance. The people outside see the situation as deviant whereas the people inside get accustomed to it and do not. The more they do it, the more they get accustomed.”
― Gardiner Harris, No More Tears: The Dark Secrets of Johnson & Johnson