Christian Bason

“in a categorically based epistemic mode, managers build increasingly abstract concepts about the world, in which they essentially come to know ‘less and less about more and more’. The categorically based mode is useful for achieving coordination and control under conditions of increasing social complexity, but risks becoming over-specified and focusing overly heavily on decision making; • in a perceptional epistemic mode, the way of knowing is increasingly concrete and tangible – very much like the kinds of experiences public managers are exposed to via the design processes analysed in this book. Here, managers come to know, according to Weick, ‘more and more about less and less’, in that they focus on the micro level and on discrete interactions. However,”
― Christian Bason, Leading Public Design: Discovering Human-Centred Governance