Robert E. Quinn

“In this model, the change agent attempts to bring to light all values, working through conflicts embedded in the larger collective. The emphasis is on communication and cooperation with the change target. The technique is to involve the change target in an honest dialogue, while mutually learning the way to win-win solutions.”
― Robert E. Quinn, Change the World: How Ordinary People Can Accomplish Extraordinary Things

“Alignment within and between the systems is lost. We find ourselves working harder than ever, yet we benefit less and less from our efforts. As tension mounts, we look for someone to blame. The real problem, however, is embedded in the underlying organizational systems that have shifted out of alignment-with each other and sometimes with the external environment. When an organization discovers that its systems need realignment, I am often asked to make a diagnosis. Senior executives seldom argue with my diagnosis, but they almost always argue with my recommendations. I am told, "What you don't understand is that we don't have the time to make the deep change you are recommending." This statement is accurate.”
― Robert E. Quinn, Deep Change: Discovering the Leader Within