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Frances Frei
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“Leadership, at its core, is about making other people better as a result of your presence—and making sure that the impact lasts in your absence.”
― Uncommon Service: How to Win by Putting Customers at the Core of Your Business
― Uncommon Service: How to Win by Putting Customers at the Core of Your Business
“What’s hard is designing a service model that allows average employees—not just the exceptional ones—to produce service excellence as an everyday routine.”
― Uncommon Service: How to Win by Putting Customers at the Core of Your Business
― Uncommon Service: How to Win by Putting Customers at the Core of Your Business
“To achieve service excellence, you must underperform in strategic ways. This means delivering on the service dimensions your customers value most, and then making it possible—profitable and sustainable—by performing poorly on the dimensions they value least. In other words, you must be bad in the service of good.”
― Uncommon Service: How to Win by Putting Customers at the Core of Your Business
― Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Topics Mentioning This Author
| topics | posts | views | last activity | |
|---|---|---|---|---|
| Turn of a Page: Richard’s Bridgerton Challenge - Completed | 12 | 8 | May 18, 2025 06:04AM | |
| A Million More Pages: * May 2025 Word Hunt | 22 | 23 | Jun 01, 2025 09:51AM | |
| The Challenge Fac...: Factory Scavenger Hunt LIV | 10 | 24 | Jun 09, 2025 01:45PM | |
| The Lost Challenges: May 2025 Word Search: Harvest Moon Homecoming | 77 | 56 | Jun 14, 2025 10:02AM | |
| The Lost Challenges: A Trip Down Memory Lane - 2005 | 100 | 58 | Aug 02, 2025 09:14AM | |
| Hooked on Books : Richard's 2025 Challenge Tracker | 395 | 113 | Sep 30, 2025 10:02AM |
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