Sign in with Facebook
John A. Morgan’s Followers (2)
John A. Morgan
Genre
More books by John A. Morgan…
“The customer may offer you a ‘solution’ rather than express her real needs. Ask the customer ‘Why do you want this?’ until you truly understand the real need.”
― Lean Six Sigma For Dummies
― Lean Six Sigma For Dummies
“If you want to change outcomes, you need to realise that outcomes are the result of systems. Not the computer systems, but the way people work together and interact. And these systems are the product of how people think and behave. So, if you want to change outcomes, you have to change your systems, and to do that, you have to change your thinking. Albert Einstein summed up the need for different thinking very well: The significant problems we face cannot be solved by the same level of thinking which caused them.”
― Lean Six Sigma For Dummies
― Lean Six Sigma For Dummies
“Laozu had highlighted its importance back in 600 BC: Before it moves, hold it, Before it goes wrong, mould it, Drain off water in winter before it freezes, Before weeds grow, sow them to the breezes. You can deal with what has not happened, Can foresee Harmful events and not allow them to be.”
― Lean Six Sigma For Dummies
― Lean Six Sigma For Dummies
Is this you? Let us know. If not, help out and invite John to Goodreads.
