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Will Guidara
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“Black and white” means you’re doing your job with competence and efficiency; “color” means you make people feel great about the job you’re doing for them. Getting the right plate to the right person at the right table is service. But genuinely engaging with the person you’re serving, so you can make an authentic connection—that’s hospitality.”
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
“The One Minute Manager by Ken Blanchard and Spencer Johnson. I still give The One Minute Manager to every person I promote. It’s an amazing resource, in particular on how to give feedback. My biggest takeaways were: Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.”
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
“hire those who were curious about what they didn’t know and generous with what they did.”
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
― Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Topics Mentioning This Author
| topics | posts | views | last activity | |
|---|---|---|---|---|
| Grab a Book & Pla...: There is Something in the Air: FALL Challenge | 23 | 19 | Oct 20, 2023 08:13AM | |
| Romance Readers R...: 2023 Read the Month Maltese Edition - Settembru (September) | 47 | 69 | Dec 10, 2023 03:47PM | |
| Crazy Challenge C...: September 2023 scavenger challenge - National Piano Month | 73 | 65 | Feb 29, 2024 07:10PM |
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