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Paul Dunn
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“Grade my customers “A,” “B,” and “C,” and fire all the “Cs.”
― Time's Up!: The Subscription Business Model for Professional Firms
― Time's Up!: The Subscription Business Model for Professional Firms
“Do not terminate a customer over email or a phone call. Do it face to face. You are a professional, and you want to make sure the customer understands why you made this decision, while providing them a safe place to land. Have some other firms lined up in which to refer them; inform them you will do everything you can to make the transition as smooth as possible. This is simply the right thing to do, and worthy of being a true professional who treats others with dignity.”
― Time's Up!: The Subscription Business Model for Professional Firms
― Time's Up!: The Subscription Business Model for Professional Firms
Topics Mentioning This Author
| topics | posts | views | last activity | |
|---|---|---|---|---|
| Book Nook Cafe: The Book Salon ~~ June 2025 | 750 | 67 | Jun 30, 2025 05:17PM |
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