Scott Keller

“As the barriers that used to protect incumbents from the forces of creative destruction crumble and fall, once-great companies increasingly find themselves on the defensive. Turns out a lot of companies weren’t quite as invincible as they thought they were—and were overly dependent on customer ignorance, distribution monopolies, knowledge asymmetries, and other fast-disappearing sources of economic friction. In this hyper-dynamic, hyper-competitive environment, every organization is either going forwards or going backwards—there’s no standing still. Getting better is no longer enough; today, a company must be capable of getting different—of proactively challenging and changing the fundamental assumptions that underlie its business model. Problem is, the legacy management processes found in most organizations do little to serve the cause of proactive change. Building organizations that are deeply adaptable, that are innovative at their core, and that are engaging, exciting places to work—building healthy organizations—requires some deep rethinking about how we put our organizations together.”
― Scott Keller, Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage