Mark Sanborn

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Mark Sanborn is an international known author, motivational speaker, and the president of Sanborn & Associates, Inc., an idea studio for leadership development. He gives nearly one hundred presentations each year on leadership, team building, customer service, and mastering change. Mark and his family live near Denver, Colorado.

The Power of the Simple Gesture

uber


This is an email I recently received from Uber. It is a simple but eloquent business touch:



It reinforces my good behavior as a passenger.
It reminds me that I’m being evaluated.
It invites me to share my recognition through social media (I didn’t but am sure many do).
It gives Uber another reason to “get in touch.”
All of the above likely increase my loyalty.

That is the power of this simpl

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Published on December 12, 2016 22:01
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Quotes by Mark Sanborn  (?)
Quotes are added by the Goodreads community and are not verified by Goodreads. (Learn more)

“We are responsible for living in a way that shows others who we truly are and what we believe.”
Mark Sanborn, Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

“People doing good work feel good & people doing exceptional work feel, exceptional. Accomplishments contributes greatly to satisfaction.”
Mark Sanborn, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

“Big oaks grow from small acorns, and activity is a precursor to accomplishment. You don't think yourself into success.”
Mark Sanborn, Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results

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