Gail Gross

“As we build a win/win environment, we must remember never to embarrass, demean, or discount children’s feelings. Never be critical, for in conflict resolution, the key is to model valuing your child, so that he will value himself and, therefore, others. The parent opens the conversation to discuss problems in a constructive way. The key to this communication is to actively listen without defense.”
― Gail Gross, How to Build Your Baby's Brain: A Parent's Guide to Using New Gene Science to Raise a Smart, Secure, and Successful Child