Andrew T. Austin

“Normally, at the end of each shift, the staff would normally write up a report on each patient. I found this odd, because most of the time the staff appeared to spend much of their working day in the staff room, smoking with the door closed. It always seemed wrong to me that it was the staff evaluating the patient’s performance and not vice-versa. So I removed the door to the staff room and I got the patients to start writing daily performance reviews on the staff. But I found that this isn’t the ideal way of retaining paid employment.”
― Andrew T. Austin, The Rainbow Machine: Tales from a Neurolinguist's Journal