Julie Urbanski

“Starbucks Training. I had just read a book about habits and one of the most interesting sections in the book was about a guy who worked for Starbucks as a barista. He had a fly-off-the-handle kind of personality and part of his training at Starbucks was to go through exercises simulating how he would react to difficult customers. He anticipated both external and internal problems before they happened and was ready with a response for each one, so when those things happened, it wasn’t the first time he’d thought of how to deal with them.”
― Julie Urbanski, A Long Way From Nowhere: A Couple's Journey on the Continental Divide Trail

“considering”
― Julie Urbanski, A Long Way From Nowhere: A Couple's Journey on the Continental Divide Trail