John Seddon’s Followers (14)

John Seddon

edit data

Combine Editions
John Seddon’s books

Average rating: 4.06 · 481 ratings · 46 reviews · 22 distinct works • Similar authors

	Freedom from Command and Control 4.15 avg rating — 241 ratings — published 2003 — 9 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Systems Thinking in the Public Sector: The Failure of the Reform Regime... and a Manifesto for a Better Way 3.93 avg rating — 101 ratings — published 2008 — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Beyond Command and Control 3.98 avg rating — 45 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services - and What We Can Do About it really liked it 4.00 avg rating — 35 ratings — published 2014 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	I Want You to Cheat: The Unreasonable Guide to Service and Quality 3.97 avg rating — 30 ratings — published 1992 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	In pursuit of quality: The case against ISO 9000 3.90 avg rating — 10 ratings — published 1997 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Discourses On the Person of Christ, On the Holy Spirit, and On Self-Deception; 0.00 avg rating — 0 ratings — 10 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The penman's magazine: or, a new copy-book, of the English, French and Italian hands, after the best mode; after the originals of the late incomparable Mr. John Seddon. 0.00 avg rating — 0 ratings — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	こんなISO9000はいらない 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Basic Helicopter Aerodynamics, Second Edition 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

More books by John Seddon…

Quotes by John Seddon (?)

“command-and-control management has created service organizations that are full of waste, offer poor service, depress the morale of those who work in them and are beset with management factories that not only do not contribute to improving the work, but actually make it worse. The management principles that have guided the development of these organizations are logical—but it’s the wrong logic. The”
― John Seddon, Freedom from Command and Control: Rethinking Management for Lean Service

2 likes

“Maximizing the ability to handle variety is central to improving service and reducing costs. The systems approach employs the ingenuity of workers in managing and improving the system. It is intelligent use of intelligent people; it is adaptability designed in, enabling the organization to respond effectively to customer demands. Workers”
― John Seddon, Freedom from Command and Control: Rethinking Management for Lean Service

1 likes

“It is an unquestioned assumption that managers should have and set targets and then create control systems—incentives, performance appraisals, budget reporting and computers to keep track of them all—to ensure the targets are met. In Toyota, these practices simply do not exist. To”
― John Seddon, Freedom from Command and Control: Rethinking Management for Lean Service

1 likes

See all John Seddon's quotes »

Is this you? Let us know. If not, help out and invite John to Goodreads.

John Seddon’s Followers (14)

John Seddon

Combine EditionsJohn Seddon’s books

Combine Editions
John Seddon’s books