George Westerman

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George Westerman



Average rating: 3.86 · 1,010 ratings · 90 reviews · 7 distinct worksSimilar authors
Leading Digital

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3.86 avg rating — 798 ratings — published 2014 — 12 editions
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Real Business of IT: How CI...

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3.82 avg rating — 227 ratings — published 2009 — 10 editions
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IT Risk: Turning Business T...

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3.83 avg rating — 42 ratings — published 2007 — 4 editions
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Hyperautomation

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4.10 avg rating — 10 ratings2 editions
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Revamping Your Business Thr...

4.50 avg rating — 2 ratings
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livro it risk george wester...

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MIT Sloan Management Review...

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Quotes by George Westerman  (?)
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“Digital Masters spend time understanding customer behavior and designing the customer experience from the outside in. A Digital Master figures out what customers do and why, where, and how they do it. The company then works out where and how the experience can be digitally enhanced across channels.”
George Westerman, Leading Digital: Turning Technology into Business Transformation

“social media, mobility, and analytics are not goals to attain or signals to send their customers and investors. These technologies are tools to get closer to customers, empower their employees, and transform their internal business processes.”
George Westerman, Leading Digital: Turning Technology into Business Transformation

“Building a wide variety of incompatible processes and systems may seem like progress, but it limits bigger opportunities. This incompatibility impedes a coordinated approach to customer engagement and a unified view of operations.”
George Westerman, Leading Digital: Turning Technology into Business Transformation



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