George Westerman
More books by George Westerman…
“Digital Masters spend time understanding customer behavior and designing the customer experience from the outside in. A Digital Master figures out what customers do and why, where, and how they do it. The company then works out where and how the experience can be digitally enhanced across channels.”
― Leading Digital: Turning Technology into Business Transformation
― Leading Digital: Turning Technology into Business Transformation
“social media, mobility, and analytics are not goals to attain or signals to send their customers and investors. These technologies are tools to get closer to customers, empower their employees, and transform their internal business processes.”
― Leading Digital: Turning Technology into Business Transformation
― Leading Digital: Turning Technology into Business Transformation
“Building a wide variety of incompatible processes and systems may seem like progress, but it limits bigger opportunities. This incompatibility impedes a coordinated approach to customer engagement and a unified view of operations.”
― Leading Digital: Turning Technology into Business Transformation
― Leading Digital: Turning Technology into Business Transformation
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