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Zeynep Ton
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* Note: these are all the books on Goodreads for this author. To add more, click here.
“The answer is cross-training. Every new Mercadona employee goes through four weeks of training, during which he or she not only learns about the company’s values but also learns how to perform a broad range of tasks. The fruit and vegetables specialists, for example, are trained to help customers, manage product flow, order products, perform inventory checks for four to five hundred products to make sure that the physical inventory matches the system inventory, and regularly check their sections for product or process problems.”
― The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
― The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
“excellence is much harder to achieve than mediocrity.”
― The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
― The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
“Forging Relationships with Customers Requires Inspired Employees”
― The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
― The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
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