Blog del Narco

“Will Venmo refund money if scammed?
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Venmo typically does not refund money for peer-to-peer payments if you were scammed. However, if you made a purchase through a Venmo Business Profile, you may qualify for Purchase Protection. It’s best to report the scam immediately to Venmo Support and your bank for potential recovery.
Venmo refund policy
Venmo's policy is that most transactions are final and generally cannot be reversed. The availability of a refund largely depends on whether the payment was a "personal payment" or a "goods and services" transaction protected by Venmo Purchase Protection.
Personal Payments
Personal payments (e.g., sending money to friends or family) are not covered by Venmo's Purchase Protection.
No Automatic Refunds: Venmo does not guarantee a refund for personal payments, even in cases of scams or sending money to the wrong person.
Actionable Steps (Limited Success): If you send a personal payment in error or to a scammer, you can:
Ask the Recipient: Request that the recipient send the money back. This is the simplest, but often least effective, method in scam situations.
Contact Venmo Support: Report the issue immediately. Venmo may investigate but a resolution is not guaranteed.
Contact Your Bank/Card Issuer: If the payment was funded by a bank account or credit card, you can dispute the charge with your financial institution. Success is not guaranteed, and this can sometimes lead to account limitations.
Goods & Services Payments (Purchase Protection)
Payments marked as "goods and services" (by toggling on the "This is for a purchase" option) may be eligible for a refund under Venmo's Purchase Protection program.
Coverage: This protection covers buyers if the item purchased doesn't arrive, arrives broken, or doesn't match the seller's description.
Filing a Claim: To initiate a refund under this policy, you must:
Go to the transaction in your activity feed within the Venmo app.
Select "Get Help" or "Report a Problem".
Provide details, including descriptions of the issue and any relevant documentation like screenshots or receipts.
Key Considerations
Verify Recipients: Always verify the recipient's identity before sending money, as transactions are difficult to reverse.
Use Purchase Protection for Purchases: Always use the "goods and services" option when buying items from strangers or businesses to get protection.
Venmo's Role: Venmo facilitates transactions but does not act as a bank and does not provide universal buyer or seller protection for all payment types.”
― Blog del Narco