Susan Lukas

“So, now you’ve arranged the first interview. What next? If you are fortunate enough to have your own office, take a look around and ask yourself how you would feel coming there. If your client is likely to bring a child, is there anything for the child to play with so you can talk to the parent? If the client is in a wheelchair, can she get through the door or do you need to meet in some other office? If the client has trouble speaking English, would it be reassuring to have someone there to translate, or would it be insulting? And lastly, do you have pictures of your current partner or your children on your desk or other personal memorabilia around? If so, it’s probably a good idea to ask your supervisor’s opinion about whether or not to put them away, since they have to do with who you are and not with who the client is, and you have no idea what meaning the client will attribute to them or how she will see you once she has seen them.”
― Susan Lukas, Where to Start and What to Ask: An Assessment Handbook