Karin Hurt

“When someone speaks up with an idea, find a yes. You may not be able to implement the entire idea, and the piece you say yes to may not be transformative or worth a huge effort—it might even be a small headache. But when you can say yes to something, it brings down the walls.”
― Karin Hurt, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates

“Clarity is focus, alignment, and doing what works. Clarity means that everyone in the organization has a shared understanding of what success looks like. Clarity ensures that your brand promise is kept in every interaction. People get where you are headed and why. Clarity contributes three critical elements to a Courageous Culture: safety, confidence, and direction. Clarity helps people speak up because they know what success looks like, what’s required of them, and how they can contribute. Clarity produces confidence that you can take a good idea and make it happen. Finally, Clarity gives people a direction to focus their thinking, problem solving, and creativity.”
― Karin Hurt, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates