Karin Hurt

“The difference in emphasis between psychological safety and courageous cultures may be a meaningful one. When we emphasize psychological safety, we risk putting the burden squarely on the shoulders of leaders—whether of teams or organizations—to do what they can to create environments where others’ voices can be heard. When we emphasize courage, in contrast, we put the spotlight on individuals—inviting them to step up and share what they see, wonder about, and worry about, despite the anxiety they may have about doing so, because of what’s at stake. Here the risk could be seen as asking for heroics on the part of undervalued and at times under-rewarded employees everywhere.”
― Karin Hurt, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates

“When someone speaks up with an idea, find a yes. You may not be able to implement the entire idea, and the piece you say yes to may not be transformative or worth a huge effort—it might even be a small headache. But when you can say yes to something, it brings down the walls.”
― Karin Hurt, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates