Claes Fornell

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Claes Fornell

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Claes Fornell’s books

Average rating: 3.94 · 17 ratings · 2 reviews · 8 distinct works

	The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference really liked it 4.00 avg rating — 15 ratings — published 2007 — 10 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	El cliente satisfecho: Estrategias cuantitativas y cualitativas para fidelizar al consumidor really liked it 4.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Forward: How to Move From Measuring the Past to Managing the Future by Claes Fornell, Larry Freed liked it 3.00 avg rating — 1 rating — published 2011	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	A Second Generation of Multivariate Analyses: Measurement and Evaluation 0.00 avg rating — 0 ratings — published 1982 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	A Second Generation of Multivariate Analysis V1: Methods 0.00 avg rating — 0 ratings — published 1982	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Reign of the Customer: Customer-Centric Approaches to Improving Satisfaction by Claes Fornell, Forrest V. Morgeson III, G. Tomas M. Hult 0.00 avg rating — 0 ratings — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	A Second Generation of Multivariate Analysis, Vol. 2: Measurement and Evaluation 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Consumer input for marketing decisions: A study of corporate departments for consumer affairs 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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