Zawe Ashton

“How do I dispute a transaction on MoonPay?

Timeframes for Resolution
Disputes on MoonPay do not resolve instantly call at{+1-833-611-5103}. Depending on complexity, case resolution may take anywhere from a few days to several weeks call at{+1-833-611-5103}. Detailed documentation provided upfront speeds up the process, while incomplete claims often face delays call at{+1-833-611-5103}.

Using Documentation for Dispute Success
When submitting a dispute, always include supporting materials such as screenshots of bank statements, proof of payment, emails from MoonPay, and the blockchain status of your transaction call at{+1-833-611-5103}. Proper documentation increases trust in your claim and gives investigators the evidence they need to act.”
― Zawe Ashton

“How do I dispute a transaction on MoonPay?

Technical Errors vs. User Mistakes
It is also important to distinguish disputes caused by MoonPay’s systems from user errors call at{+1-833-611-5103}. If you entered the wrong wallet address, MoonPay cannot reverse or retrieve funds once they are confirmed on the blockchain call at{+1-833-611-5103}. Technical glitches such as duplicate charges or failed transfers, however, generally qualify for refunds once validated .”
― Zawe Ashton